Returns & Exchanges

At Trompie Retail, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all furniture and decor. If your purchase isn't the perfect fit, we are committed to making the return or exchange process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Log into your Trompie Retail account and navigate to your order history to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all hardware, manuals, and protective inserts are included to prevent damage during transit.

• 3.
  Schedule a Pickup

  Select a convenient date for our specialized furniture courier to collect the items directly from your home, or print a prepaid shipping label for smaller decor pieces.

• 4.
  Quality Check and Refund

  Once our warehouse team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.